Twilio Talks: Retail

November 9, 2021 | 10AM PT / 1PM ET

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How Omnichannel Engagement Builds Trust & Loyalty

Great customer experience, engagement and loyalty are more important than ever, especially as we head into the holiday season. In today’s climate, how can retailers prepare for the unpredictable and build a trusted digital experience for their customers?

We will highlight how your clienteling associates and sales teams can securely connect with customers everywhere, and how you can deliver true omnichannel engagement that unifies customer data and powers hyper-personalized communications across any channel.

All attendees will receive Twilio branded swag.

Join Twilio and Segment experts as we discuss:

- Consumer engagement preferences
- How to maintain brand loyalty
- Omnichannel engagement best practices for the current reality in the Retail industry

Agenda

Welcome & Introductions

Introductions of Twilio hosts and zoom best practices.

Best Practices of Customer Engagement

Learn how Twilio is innovating and transforming customer engagement for retail organizations across the globe.

How to Deliver True Omnichannel Engagement

Soinia Sidhpura, Group Product Manager at Segment and Dave Esber, Senior Group Manager of Product Marketing at Twilio join us for a discussion.

Networking & Discussion

Engage in an open dialogue with our hosts and your peers.

Speakers

Alex Bravo

Principal Product Marketing Manager, Retail

Sonia Sidhpura

Senior Group Product Marketing Manager, Solutions

Dave Esber

Senior Group Manager, Product Marketing

Speakers

Alex Bravo

Senior Product Marketing Manager, Retail

Sonia Sidhpura

Group Product Marketing Manager, Solutions Marketing

FEATURED SPEAKERS

Lourdes González Perea

Technology and Accessibility Project Coordinator at ONCE Foundation

Lourdes González Perea has a degree in Journalism from University of Malaga and a Masters Degree in Integrated Technologies and Knowledge Society from UNED. She has worked on the improvement of accessible technologies since 2003. She manages and develops accessibility diagnostics, consulting, training and R&D projects.

Damien Peters

Principal at Victoriam Consulting Group; Ex-Facebook

Damien Peters is the founding Partner at The Victoriam Consulting Group (victoriamconsulting.co) and Founder of Wealth Noir. The Victoriam Consulting Group is a boutique consulting firm providing product management and digital marketing support for global tech companies. VCG pulls from Damien's years of product management experience working at top tech companies like Facebook, Zynga, and TinyCo.

Damien previously worked at Facebook for 3 years as a Product Manager, leading teams building location based and advertising products. He has also lead products at Zynga and TinyCo. In a former life, he was an Associate Consultant at Booz Allen Hamilton. He holds an MBA from the Massachusetts Institute of Technology, along with degrees in Computer Science and Economics from The University of Maryland. He currently lives in Valencia, Spain with his wife and son, but still calls Washington, D.C home.

We can't wait to see what you build!

Paul M. Patterson

CEO

Earthworks Garden